Description
Arco is hiring a Customer Service Team Lead to supervise and develop a high-volume customer service team, manage performance metrics and training, handle complex escalations and complaints, optimize service processes, allocate schedules, and coordinate with other company areas. The role requires experience leading customer service teams, crisis management, conflict mediation, emotional intelligence, and motivational leadership; Salesforce or Zendesk experience is preferred. Benefits include a meal or food allowance, SulAmerica health and dental coverage, transportation allowance, leave, childcare assistance, wellness partnerships, education incentives, and other employee benefits.
