Description
The Operations Support Analyst supports back-office, contract fulfilment, and administrative work for FT Professional customers globally. The role processes contract fulfilment requests, grants customers access to systems, content, and tools, manages data and confidentiality, escalates complex issues, monitors HUB queues, responds to client queries, and prepares operational and KPI reports. Candidates need a bachelor’s or college degree in any field and at least one year of customer service experience. The role follows a 50% hybrid model averaging two to three onsite days, with flexible working patterns accommodated where feasible.
