Description
The role is responsible for maintaining and supporting mission-critical IT systems after entry into operations, including second-level incident and problem resolution, corrective and preventive maintenance, system monitoring, change and release management, middleware and integration support, and operational documentation. It requires ITIL-aligned processes, Linux/Unix, container orchestration, observability, CI/CD, API and messaging technologies, database monitoring, and at least three years of IT operations or application/system support experience, including two years in second-level support.
