Description
Leidos is seeking an Operations Support Technician to support the Service Desk in Norfolk, Virginia, under the Navy Enterprise-wide network program. The role serves as an escalation point for Tier I and II service desk agents, resolves software, hardware, and network issues, monitors customer contact traffic and call-management agents, coordinates outage resolution, maintains outage communications, creates operational reports, analyzes processes, supports self-service reporting, and collaborates with technical teams to ensure accurate deliverables. Applicants must be U.S. citizens with a DoD Secret Clearance, a high school diploma and four years of experience or equivalent related education/certifications, a DoD 8570 IAT Level II Security+ certification or higher, and experience in IT enterprise operations, Windows 11, and service/help desk ticketing systems.
