Description
The Operations Team Lead supports the daily operations of the Senior Collections (Single Point of Contact) team by overseeing queues, escalations, customer outreach, compliance, KPIs, and process improvement. The role also coaches and mentors Senior Collections Specialists and serves as a subject matter expert for loss mitigation options and investor programs. It requires a high school diploma or equivalent, typically 5+ years of mortgage servicing experience, and offers a remote work arrangement with a stated hourly pay range of $26.88 to $35.82.
