Description
Omie is hiring an Operations training analyst in Brazil to create, structure, and facilitate in-person, virtual, and hybrid training programs for the Technical Support team. The role focuses on developing learning paths, onboarding and certification content, managing dashboards and performance metrics such as TRC, CSAT, and training ROI, maintaining UC and CRM systems, supporting internal events and workshops, and continuously improving support processes. The company values adaptability, collaboration, innovation, and continuous learning, and the role requires higher education, ERP experience, at least 3 years in the role, strong speaking/public presentation skills, and preferred skills in presentation tools, AI tools, and video editing.
