Description
The Ops Sup Sr. Supervisor leads and mentors an operations support team of up to 18 employees, coordinates operations support services with Account Service and Small Business Services, and ensures delivery aligned with Citi’s operations infrastructure. The role includes training, performance monitoring, problem resolution, staffing planning, backup management, and serving as a subject-matter expert to senior stakeholders. It requires 5–6 years of related business experience, at least one year of supervisory experience preferred, Microsoft Office proficiency, core operations and team-management experience, and a bachelor’s degree or equivalent experience.
