Description
The role provides first-call technical support by phone and email, troubleshoots desktop, notebook, tablet, and smartphone incidents, classifies and prioritizes requests, tracks resolution progress, updates customers, and escalates issues as needed. It requires at least one year of end-user or technical service desk experience, knowledge of Windows, Active Directory, Microsoft Office, hardware, networking, and basic ITIL concepts, rotating shifts from 7:30 a.m. to 9 p.m., a Singaporean security clearance, and preferably CompTIA A+ certification.
