Description
The Ops Support Specialist 5 provides entry-level operations support for Citi’s operations infrastructure, including record and account maintenance, imaging, account openings, customer-inquiry resolution, dispute-process support, training, process improvement, and coordination with operations, relationship managers, project managers, custodians, and clients. The role requires 2–4 years of relevant experience, Microsoft Office proficiency, dispute-process knowledge, analytical and communication skills, and familiarity with Pega, G36, continuity-of-business testing, and trust receipts.
