Description
The Ops Support Specialist 5 provides entry-level operations support for Citi’s operations infrastructure, including record and account maintenance, imaging, account openings, customer service, dispute resolution, financial-entry approvals, training, process improvement, and risk and compliance oversight. The role coordinates with operations staff, relationship managers, project managers, custodians, and clients, and requires 2–4 years of relevant experience, Microsoft Office proficiency, dispute-process knowledge, analytical and communication skills, and familiarity with Pega, G36, continuity-of-business testing, and trust receipts.
