Description
The Ops Tech IT Support Engineer provides first-level IT support for Amazon Operations fulfillment sites, maintaining and troubleshooting PCs, wireless handheld devices, thin clients, printers, scanners, and other end-user equipment; managing warranty RMA and repair processes; supporting senior engineers; and traveling to multiple buildings within a state or region. The role requires at least one year of corporate Windows, Mac, or Linux support experience, computer-system troubleshooting experience, and experience with Zebra thermal printers, thin clients, PCs, scanners, and portable handheld terminals. Preferred qualifications include relevant IT certifications and experience in a customer-service-oriented environment.
