Description
The Ops Tech IT Support Engineer provides first-level IT support for Amazon Operations sites, maintaining and troubleshooting PCs, wireless handheld devices, thin clients, printers, scanners, and other end-user equipment; managing warranty RMA and repair processes; supporting senior engineers; and following safety procedures. The role requires at least one year of corporate Windows, Mac, or Linux support experience, experience troubleshooting integrated computer systems, and experience with Zebra thermal printers, thin clients, PCs, scanners, and portable handheld terminals. Travel within the state or region is expected, and the work follows a five-day week with two scheduled days off that vary by shift patterns.
