Description
The Oracle Simphony Production Support Lead will own the stability, performance, and continuous improvement of Oracle Simphony POS environments across restaurant and retail operations. The role leads production support analysts, manages incident and problem resolution, coordinates Oracle Support and critical outages, oversees patching and configuration changes, troubleshoots infrastructure and database issues, maintains monitoring and reporting, documents support procedures, and manages production change control. The position requires a bachelor's degree or equivalent experience, at least seven years of production or application support experience, significant Oracle Simphony or MICROS Simphony experience, and the ability to work flexible on-call hours.
