Description
The Customer Service and Order Management Specialist manages customer orders and inquiries through Salesforce, enters orders into SAP, resolves pricing and fulfillment issues, handles claims and disputes, coordinates with pricing, supply chain, and master-data teams, and identifies process-improvement opportunities. The role requires a bachelor’s degree or equivalent, 2–5 years of customer-service, order-management, or supply-chain experience, order-management or supply-chain experience, and at least two years of BPO or shared-services experience involving international markets.
