Description
The Order Process Management/Customer Service Representative serves as the primary customer contact for AGC Multi Material America, Inc., supporting customers through quotation, order placement, manufacturing, and delivery. The role handles customer inquiries, prepares quotations, enters and tracks orders, coordinates order changes, resolves customer and billing issues, monitors inventory, and collaborates with production, quality, engineering, sales, technical, accounting, and accounts receivable teams. The position requires a high school diploma or GED, at least five years of related manufacturing experience, strong communication and problem-solving skills, accurate data entry, Microsoft Excel proficiency, and the ability to perform physical duties including lifting up to 10 pounds.
