Description
The Order Support Associate processes customer orders by reviewing them for accuracy, entering them into the ERP system, checking inventory, allocating products, coordinating with sales, warehouse, and shipping teams, and communicating order status and fulfillment issues to customers. The role also handles returns, refunds, replacement orders, bottlenecks, and workflow improvements. A high school diploma and Microsoft Office proficiency are preferred, and the position is performed in an office environment with substantial employee and customer contact.
