Description
VikingCloud is hiring a Contact Centre Agent in Dublin, Ireland, to provide security and compliance support through voice, web chat, email, and SMS. The role includes educating customers about security standards, managing customer profiles and security assessments using Sysnet technology, identifying upsell opportunities, and maintaining customer experience. It is a full-time hybrid position with office attendance on Tuesdays, Wednesdays, and Thursdays, a 37.5-hour week, and an 8 a.m. to 10 p.m. shift. Candidates need at least one year of fast-paced customer service experience, strong communication and problem-solving skills, Microsoft Office proficiency, and excellent English.
