Description
Ericsson is hiring a Solution Architect (Support) for its Customer Support organization to provide high-quality support for Packet Core networks. The role owns complex Customer Service Requests, leads network and node investigations, restores network stability, provides technical leadership during major incidents and escalations, builds customer relationships, coordinates cross-functional teams, and develops technical knowledge and service improvements. The position requires extensive telecommunications and Packet Core experience, strong troubleshooting and networking skills, knowledge of Ericsson Packet Core products and virtualization technologies, and the ability to lead technical teams in critical situations.
