Description
SAGO is hiring a Panel-Helpdesk Associate in India to provide high-quality customer service to market research respondents through inbound and outbound calls. The role involves managing and documenting contacts, triaging and resolving helpdesk inquiries, prioritizing respondent tasks, troubleshooting with internal teams, escalating complex issues, and meeting service, productivity, quality, and discipline targets. A bachelor's degree, customer service and calling experience, strong communication and problem-solving skills, multitasking under pressure, Microsoft Office proficiency, and familiarity with ticketing software are relevant qualifications. The posting states that the role is remote and includes health insurance and a five-day workweek.
