Description
Sago is hiring a Panel-Helpdesk Associate in India to provide inbound and outbound customer support to market research respondents. The role involves managing high call volumes, triaging and resolving helpdesk inquiries, documenting interactions, prioritizing respondent tasks, troubleshooting with internal teams, escalating complex issues, and meeting customer satisfaction, productivity, quality, and discipline targets. A bachelor's degree, customer service and calling experience, strong communication and phone etiquette, problem-solving, multitasking, Microsoft Office proficiency, and technological familiarity are required or preferred. The posting indicates a remote role with health insurance and a five-day workweek.
