Description
The Operations Supervisor provides shift leadership and operational oversight for the Cage, Slots, and Guest Services departments in a 24/7 gaming environment. The role manages team performance, coaching, staffing, regulatory compliance, financial controls, guest service, risk management, reporting, training, recruitment, and continuous improvement. Candidates need at least two years of gaming or casino management experience, post-secondary education in business or operations management or an equivalent combination, leadership and training abilities, MS Office proficiency, and the ability to obtain Category 1 Gaming Assistant and SmartServe registrations. The schedule includes non-traditional evening or weekend hours.
