Summary from listing
The Partner Success Specialist is a temporary role supporting the Partner Success team while a team member is on leave. The position manages partner queries through ticketing, email and other channels; resolves straightforward issues; escalates complex technical, billing, provisioning or service matters; maintains partner account and CRM records; processes orders, SIM swaps, top-ups and tariff changes; coordinates with provisioning, billing and technical teams; and assists partners with portal and self-service questions. The role requires strong written communication, attention to detail, Microsoft Office proficiency, and experience with customer service, support or administration; telecoms, connectivity, IoT or technology experience is advantageous but not essential.
