Description
Amazon is hiring a Partner Support Program Manager to own the end-to-end partner-support strategy for Amazon Leo’s Enterprise Partner and Telco businesses. The role establishes case-management workflows, escalation protocols, SLAs, quality standards, KPIs, and governance; leads technical architecture and support-tooling requirements; coordinates with Engineering, Sales, Marketing, Operations, and Business Development; and creates a roadmap for customer-operations capabilities. Candidates need at least five years of technical product or program-management experience, cross-functional program experience, experience with complex infrastructure or systems engineering, a bachelor’s degree in engineering or computer science or equivalent, and experience defining KPIs and SLAs. The position is based in Bellevue, Washington, with a base salary of $148,700 to $201,200 annually.
