Description
Rapyd is hiring a Partners Support Specialist to provide high-touch technical support to merchants and partners, resolve and escalate production issues, maintain service-level agreements, develop monitoring tools, expand the knowledge base, and collaborate with Engineering, DevOps, and other teams. The role requires 3–5 years of technical support experience, strong troubleshooting skills with SQL, Postman, Kibana, Jira, and Confluence, API management knowledge, customer-facing B2B experience, and the ability to work under pressure; payments industry experience is advantageous. The role may require on-call shifts to support global coverage.
