Description
The Medical Front Desk Representative performs patient check-in and check-out, collects financial and demographic information, explains insurance requirements, processes payments, schedules appointments, handles billing questions, reconciles cash, and supports service recovery. The role requires a high school diploma or GED, less than one year of front-desk or physician-office experience, and training in customer service, safety reporting, medical terminology, and insurance and compliance. Benefits include comprehensive health benefits, retirement savings, paid time off, education assistance, financial education, and expanded paid parental leave.
