Description
The Patient Access Supervisor provides daily support, mentoring, training, and escalated-issue resolution for Patient Access staff, including Patient Access I–IV representatives. The role also supports registration-process planning, customer-service issue resolution, policy enforcement, performance and financial-clearance reporting, special projects, and operational goal achievement. It supervises and directs Patient Access employees, including interviewing, hiring, training, performance appraisal, and disciplinary actions. The position requires a high school diploma or equivalent, at least four years of experience in a medical facility, health insurance, or related area, and availability for departmental and on-call work.
