Patient Care Representative - Phone Center at MFM Health

MFM Health is hiring a Patient Care Representative for its phone center to provide customer service to patients, families, and caregivers; verify and update demographic and insurance information; perform eligibility checks; schedule primary and specialty care appointments in Athena; manage portal messages and electronic tasks; assist with portal access; escalate requests; monitor provider schedules; and provide care-related instructions and resources. The role requires a high school diploma or equivalent, at least one year of customer service or related administrative experience, strong communication and computer skills, and knowledge of medical terminology and health insurance. Medical office and electronic medical record experience are preferred. The position offers a benefits package, paid time off, a 401(k) match, and a pay range of $19 to $22 per hour.