Description
The Patient Engagement Specialist at Mansfield Orthopaedics serves as the primary contact for patients, guiding them through the process of registering, scheduling appointments, and managing their overall experience. Key responsibilities include collecting accurate demographic, socioeconomic, insurance, and co-payment information, ensuring compliance with healthcare regulations, and facilitating smooth patient flow between clinics and outpatient services. The specialist also handles administrative tasks such as processing cancellations, explaining consent forms, and communicating with physicians regarding patient charts.
