Patient Experience Coordinator at Practice

The Patient Care Coordinator serves as the primary point of contact for referrals and guides patients through the oral surgery practice experience. Responsibilities include answering phones, creating and confirming appointments, providing pre-appointment instructions, verifying benefits and co-pays, responding to third-party payer requests, coordinating benefit verification or self-pay options, and coordinating referrals and radiography. The role requires a high school diploma or equivalent, prior medical or dental office experience, computer proficiency, and comfort learning EMR software; healthcare administration education and experience with scheduling, insurance verification, billing, collections, ICD-10 coding, and financial counseling are preferred.