Description
The Patient Financial Services role supports hospital families throughout the billing and collections process by answering questions, resolving account and payment issues, verifying insurance information, coordinating with internal departments and insurers, documenting account interactions, and ensuring timely, accurate claim submission and payment. The position requires a high school diploma or GED, strong customer service and problem-solving skills, knowledge of CMS and third-party payer requirements, and the ability to maintain strict patient confidentiality. Hospital billing and collection experience is preferred; no license or certification is required.
