Patient Liaison at rhgnc

Location: Roanoke Rapids, North Carolina
Type: Full-time
Level: not_specified
Posted: Jul 31, 2026

Description

The Patient Liaison at RHG Family Practice assists patients, families, and visitors by greeting them courteously, directing them, and ensuring a smooth check-in process. Responsibilities include coordinating patient care needs, resolving concerns, reducing anxiety, and maintaining open lines of communication between patients, families, staff, and physicians. Additionally, the liaison helps keep the lobby and front desk area tidy and manages patient flow to ensure timely appointment scheduling. This full-time position serves primarily at the RHG Family Practice medical office in Roanoke Rapids.

Required Skills

Communication Skills
Collaboration Skills
Organizational Skills
Medical Terminology Knowledge
Microsoft Office Proficiency
Office Equipment Familiarity
Practice Management Systems
Computer Skills
EClinicalWorks EHR System

Additional Information

Preferred Qualifications: Outpatient physician office experience.
Excellent communication, telephone and organizational skills.
Ability to multi-task and work efficiently in a potentially stressful environment.
Ability to apply common sense understanding when carrying out detailed written or oral instructions.
Ability to establish and maintain positive, effective, professional relationships with patients, providers, coworkers, and superiors.
Knowledge of modern office equipment, Microsoft Office software programs, medical practice management systems (scheduling, registration and charge entry), and basic computer skills (including typing).
Bilingual (English/Spanish) is a plus, but not required.