Description
The Patient Relations Manager supervises Patient Relations Specialists and other staff responsible for promoting patient experience and handling patient and family concerns, complaints, and grievances. The role serves as a subject matter expert, leads improvement efforts, develops goals and policies, ensures regulatory and accreditation compliance, coaches staff, engages families in advisory forums, and analyzes SafeCARE and patient experience data to recommend improvements. The posting also lists benefits including medical, dental, vision, prescription, HSA/FSA, life insurance, paid time off, and professional development support.
