Description
The Patient Relations Specialist supports Premier Health’s patient relations and patient experience/service team by serving as a first point of contact for calls, walk-ins, emails, and service alerts; triaging and logging patient concerns; coordinating complaint and grievance assignments; and maintaining confidential patient information. The role also provides occasional clerical support, including supply ordering and maintenance requests. It is a full-time, 80-hour-per-pay position with an 8:00 a.m. to 5:00 p.m. shift at Miami Valley Hospital and requires a high school diploma or GED, 1–3 years of job-related experience, customer service experience, strong interpersonal and organizational skills, computer proficiency, and the ability to handle confidential information.
