Patient Service Representative at Cooper University Health Care

This position focuses heavily on customer service, ensuring quality patient scheduling, positive telephone etiquette, and overall customer satisfaction. The role involves serving as the primary contact for incoming patients, greeting them, registering, scheduling appointments, collecting copays, and providing general information using the AIDET method. It also includes acting as a non-clinical navigator during discharge coordination, performing various registration functions like updating demographics and insurance info, utilizing technology to assist patients, making appointments, collecting payments, reviewing cash drawers, and handling numerous non-clinical administrative tasks. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a demonstrated history of exceptional customer service.