Description
The Patient Service Representative - Operations verifies referrals, insurance coverage, benefits, prior authorizations, and patient accounts; handles bad debt, collections, denials, charge corrections, and billing inquiries; and provides patient education on coverage, billing, and credit policies. The role reports to the Operations Manager or Director of the service line, requires a high school diploma or GED, and prefers 2–3 years of medical billing and insurance experience. It is an office-based position involving frequent telephone and public contact, with possible coverage at other Springfield Clinic locations.
