Patient Services Representative at Willow

Willow is hiring a full-time Patient Services Representative to support patients and customers through written and phone-based channels, answer questions about products and services, handle complaints, maintain interaction records, process accounts, and file documents. The role requires 1–3+ years of customer or patient support experience, written-channel support experience, and prior experience in healthcare, telehealth, pharmacy, insurance, medical offices, or another HIPAA-regulated environment. Benefits include flexible hours, work-from-anywhere flexibility, and a casual work environment.