Description
The Medical Scheduling Coordinator answers telephone calls, schedules and changes patient appointments, handles referrals, verifies insurance coverage, obtains authorizations, and documents communications in the Electronic Medical Record system. The role also provides customer service, tracks referral documentation, informs patients about registration and program requirements, and transfers urgent or complex calls to appropriate providers or supervisors. A high school diploma or equivalent and at least one year of customer-service experience are required; medical background, bilingual English/Spanish ability, and NextGen EPM proficiency are preferred or relevant.
