Description
The Patient Services Representative serves as the primary contact for patients entering, leaving, or seeking assistance at UC Health facilities. The role handles front-office flow, patient scheduling changes, telephone calls, HIPAA compliance, visit reconciliation, online and phone verification, benefits and insurance coordination, pre-authorizations, registration, MyChart enrollment, co-pay collection, consent, referrals, pre-visit planning, scheduling, and medical record management. The position requires a high school diploma or GED, 0–6 months of equivalent experience, and an associate's degree is preferred.
