Description
The Patient Support Tier 1 Specialist handles patient phone, email, and SMS inquiries about PhilRx, prescription orders, account status, pricing, technical support, enrollment, and additional required information. The role collaborates with PhilRx leadership and teams, uses Zendesk and knowledgebase resources, and meets performance metrics including CSAT, error rate, ticket volume, and schedule adherence. Candidates need at least one year of customer support and healthcare experience, strong communication and computer skills, and adaptability. The position is fully remote in the listed states, offers full medical, dental, and vision benefits, and provides a 401(k).
