Description
The Patient Support Tier 1 Specialist handles patient phone, email, and SMS inquiries about PhilRx, prescription orders, account status, pricing, technical support, enrollment, and additional required information. The role collaborates with PhilRx leadership and teams, uses Zendesk and knowledgebase resources, and meets performance metrics for customer satisfaction, error rate, ticket volume, and schedule adherence. It requires at least one year of customer support and healthcare experience, strong communication and computer skills, and availability during the specified business hours. The position is fully remote in the listed states and includes medical, dental, vision, and 401(k) benefits.
