Payment Collections Specialist at Lodgify

Lodgify is hiring a fully remote Payment Collections Specialist for its Customer Success team. The role manages customer retention, cancellation requests, billing and collections, account upgrades, billing inquiries, payment issues, and overdue-account recovery through phone, email, and chat. The specialist will also document collection activities, collaborate with internal teams, and use negotiation and problem-solving skills to resolve customer concerns. The position requires at least two years of related experience, fluent English, and strong organization and negotiation skills; customer retention and sales experience are preferred. The role offers remote work, expense coverage for computers and gadgets, and referral-program compensation.