Payroll Specialist at Mindlance

The Tier 2 Payroll Case Management Specialist serves as the escalation point for complex payroll inquiries, investigates root causes, manages case lifecycles, coordinates corrective actions across HR, Finance, and IT, maintains compliant case records, produces metrics and reports, and partners with stakeholders on process improvements and Tier 1 training. The role requires U.S. citizenship, a bachelor's degree or equivalent experience, at least three years of payroll processing and case management experience including one year handling Tier 2 or high-level payroll issues, payroll-system proficiency, strong Excel and Power Query skills, and knowledge of federal and state payroll tax regulations.