Payroll Support Representative at ADP

Location: Augusta, Georgia
Type: Full-time
Level: entry

Summary from listing

ADP is hiring a Payroll Support Representative to support client payroll and tax questions in its Human Resources Outsourcing department. The role provides product and application support, payroll processing and tax assistance, consultation, quarter- and year-end issue resolution, reporting and analysis, and collaboration with internal teams and vendors. Candidates need 1–3 years of client or service experience, strong communication and customer-service skills, payroll and tax knowledge, research and organizational abilities, and proficiency with Microsoft Office; a college degree is not required, while Fundamental Payroll Certification or Certified Payroll Professional certification is preferred.

Required Skills

Payroll processing
Tax changes
Communication
Customer service
Research
Microsoft Office
Organization
Documentation

Additional Information

Required Previous Experiences: 1–3 years of client and/or service experience
Preferred Qualifications: Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP) certification
High-level payroll knowledge and client payroll processing skills
Basic payroll tax and wage-and-hour knowledge
Strong verbal and written communication
Problem-solving and customer communication
Ability to work under time constraints
Professional customer service
Organizational skills
Process and documentation skills
Research skills
Microsoft Office proficiency
Translation Company Name: ADP