Summary from listing
Foundever is seeking a Quality Coaches Supervisor to lead its quality assurance team and oversee quality coaching processes, quality assurance policies, client relationships, and service-delivery standards. The role supervises Quality Coaches, monitors contact-center communications, analyzes quality metrics, leads performance-improvement projects, supports audits and corrective actions, and collaborates with operations and clients. It requires at least two years of contact-center operational management experience, one year of performance-improvement experience, QMS and ISMS experience, and fluency in English.
