Description
The Performance Associate Analyst will support a client Vendor Performance Manager by producing monthly service-provider performance evaluations, analyzing SLRs and SLAs, maintaining governance records and dashboards, initiating service-credit processes, and preparing reports. The role requires customer service, information analysis, research, database management, project and time management, advanced English and Microsoft Excel, and preferably Service Now and PowerBI knowledge. It is a hybrid position in Monterrey, Nuevo León, Mexico, and is intended for a recent graduate.
