Twilio is hiring a Personalized Support Engineer to support top-tier customers across Twilio products, collaborate with Technical Account Managers, resolve customer issues, file JIRAs, and provide 24x7x365 coverage. The role requires a shift in the EMEA 1300–2200 IST window, five days per week, and may include weekends or holidays. It is remotely based in India and may require occasional travel for project or team meetings.
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