Phone Representative at Coastal Community Federal Credit Union

The Phone Representative provides high-quality service and support to credit union members and potential members through telephone, email, and chat. Responsibilities include handling inquiries, resolving issues, processing account and transaction requests, troubleshooting digital banking services, de-escalating difficult situations, maintaining accurate member data, and cross-selling credit union products. The role requires a high school diploma or GED, 1–3 years of similar or related experience, strong communication and computer skills, and the ability to work independently and collaboratively in a fast-paced environment. The position is not remote and may require non-traditional business hours, including Saturdays or evenings.