Description
Bitpanda is hiring a Localized Customer Care Associate to provide high-quality, phone-based customer care for a specific market, with occasional support through ticketing and live chat. The role involves handling customer inquiries, collaborating with managers to meet performance targets, analyzing user feedback, improving support processes, and building relationships with other departments. Candidates need prior customer care or sales experience, strong French and English communication skills, flexibility for shift work, and the ability to work in a hybrid model.
