Physical Security – Incident Reporting Centre at TD Bank

Compensation

CA$59,500 – CA$84,000/yr

Location: Mississauga, Ontario
Type: Full-time

Description

The Physical Security – Incident Reporting Centre (IRC) Canada, Europe and Asia-Pacific is a 24/7/365 business responsible for satisfying the safety and security needs of TD Bank for the protection of employees, visitors, vendors, and assets. This role involves reporting and triaging security-related incidents, monitoring threats, evaluating results, and ensuring the achievement of overall department goals. The incumbent must adhere to established IRC policies and procedures and provide recommendations to the Team Lead.

Required Skills

Report Writing
Investigation Skills
Communication Skills
Computer Skills
Microsoft Office
Attention to Detail
Problem Solving

Additional Information

Required Previous Experiences: 2 years of relevant work experience in a modern and large 911 Call Centre, Central Station Alarm Monitoring and Dispatch operation, Technical Security Control Room, Global Security Operations Centre (GSOC) or similar environment.
Shift work experience in a 24-hour operation.
Preferred Qualifications: Strong customer service and communication skills, preferably with call center/phone experience.
Strong documentation, investigative, and report-writing skills.
Intermediate computer skills.
Strong attention to detail.
Demonstrated proficiency with Microsoft Office and other PC-based programs.
Personal presence, intellect, energy, and drive to succeed in a high-performance environment.
Comfortable with ambiguity and working with large amounts of data and information.
Ability to prioritize tasks while working with competing priorities.
Ability to collaborate in and support a team environment.
Ability to work independently.
Ability to plan and successfully complete tasks within specified timelines.
Ability to solve problems.