Platform Product Manager at Connectly

Setup: Hybrid
Location: Phoenix, Arizona
Type: Full-time
Posted: Nov 3, 2025

Description

Connectly is seeking a highly technical Platform Product Manager to lead the development and scaling of its AI platform, focusing on infrastructure, tools, and capabilities for building, deploying, and optimizing conversational AI agents. This role involves defining the platform roadmap, collaborating with engineering teams across Latin America, and ensuring the platform's reliability, scalability, and integration with enterprise ecosystems.

Required Skills

Platform Management
AI Systems
Product Roadmapping
Scalability
Reliability
Developer Efficiency
Observability
Analytics
Configuration Management
Deployment Tooling
API Integration
CRM Integration
E-commerce Platforms
LLM Performance Optimization
Cloud Systems
Data Pipelines
SQL
Python
BI Frameworks

Additional Information

Minimum Education: Technical background in Computer Science, Engineering, or equivalent experience.
Required Previous Experiences: 5+ years of product management experience
at least 2 years focused on platform, infrastructure, or AI systems
Preferred Qualifications: Strong technical fluency and ability to translate complex system design concepts into actionable product requirements.
Proven ability to work closely with engineering teams on backend, infrastructure, and data challenges.
Deep understanding of AI system performance, including latency, throughput, caching, and model evaluation.
Familiarity with cloud-native systems, data pipelines, and enterprise integration patterns.
Experience defining metrics frameworks, observability systems, and testing infrastructure for large-scale AI or SaaS platforms.
Passion for enabling others through tools, frameworks, and platforms rather than one-off solutions.
Hands-on curiosity about the evolving LLM ecosystem, including emerging approaches to orchestration, monitoring, and evaluation.
Comfort working with data tools such as SQL, Python, or BI frameworks for decision-making.
Excellent communication and collaboration skills, especially across distributed engineering teams.
Fluent in English, and ideally based in or able to collaborate closely with teams in Brazil and San Francisco.